We do not typically accept returns due to change of mind unless products are in NEW and are UNOPENED in original boxes/packaging. These cases will be decided on a case-by-case basis and we are under no obligation to issue refunds, but we try to keep our customers happy. Any requests must be done within 30 days of purchase.
Products that are faulty on purchase (DOA- Dead On Arrival) are entitled to a replacement or full refund under Australian Consumer laws. In the case of end of line stock (EOL) and the customer still wants the unit, the product will be repaired at the earliest opportunity.
For faulty DOA items we will create a consignment and we will email you a copy of the consignment note, and we will require the label(s) to be printed and placed on the goods to be returned.
The cost of returns are at our expense if the goods are faulty, and the customer's expense if change of mind.
Any refunds will be made in the same payment method as the original purchase. Refunds are typically done withing 2 days of receiving the goods back.
Refunds may incur a payment processing fee that will be deducted from the refund total.
Returns to be sent to: