Bose Quiet Comfort 35 Frequently Asked Questions

What is the difference between QuietComfort 35 Wireless Headphones and QuietComfort 25 Acoustic Noise Cancelling Headphones?

Our QuietComfort® 35 headphones offer the same unmatched combination of acclaimed noise-reduction technology, audio performance and comfortable fit as QuietComfort® 25 headphones. However, QuietComfort® 35 headphones offer the convenience of wireless Bluetooth performance, as well as features like a dual-microphone system, voice prompts, intuitive controls and a 20-hour battery life. They also have the added benefit of volume-optimised EQ, which ensures Bose® quality audio at all volume settings.

What is NFC?

Near Field Communication (NFC) is a short-range wireless technology that enables two NFC-enabled devices to communicate when they are placed in close proximity, typically less than 10 cm (4 in.). For QuietComfort® 35 headphones, NFC is used to facilitate Bluetooth pairing. When an NFC-enabled device, such as a smartphone, is placed near the right earcup of the headphones, it pairs them to the device via Bluetooth. Placing the device near the earcup a second time will unpair the headphones.

Can QuietComfort 35 Wireless Headphones take calls?

Yes. QuietComfort 35 headphones have a dual-microphone system to allow you to use them during calls when connected to a smartphone that supports the Bluetooth HFP profile. In addition to traditional calls, the headphones will work with many apps that use Voice over Internet Protocol (VoIP), such as Skype or FaceTime. The dual-mic system helps reject wind and background noise to ensure an exceptional far-end experience, while sidetone lets you hear your own voice so you sound natural when speaking on a call.

How do I pair QuietComfort 35 Wireless Headphones with my mobile device?

For NFC-enabled phones, simply turn on the headphones by sliding the three-position power switch to the middle position. Then tap the back side of your phone on the front of the right earcup where you see the embossed NFC logo, and follow the prompt to accept a connection. If you don't have an NFC-enabled phone, first, make sure that the headphones are turned on by sliding the power switch to the middle position. Next, press the power switch to the Bluetooth icon until the Bluetooth LED flashes blue or the voice-enhanced user interface gives you additional directions. Now, follow the directions within the smartphone's Bluetooth menu to connect the headphones.

Can QuietComfort 35 Wireless Headphones simultaneously be connected to two mobile devices?

Yes. Multi-point technology allows QC35 headphones to maintain a connection to two devices at the same time—for example, an iPad and a smartphone. So, while you're watching video on the connected iPad, the headphones will automatically pause the video to answer a call from the connected smartphone. When the call is finished, the headphones switch back to the video on the iPad. Please note that audio can be streamed from only one device at a time.

What is the range of QuietComfort 35 Wireless Headphones?

QuietComfort® 35 headphones have a range of 10 metres (33 feet) from the source device, typically being the room you're in and the adjacent room. This range may be reduced by physical obstructions, such as walls and doors, or by interference from other electronic devices. If that happens, move away from wireless routers or microwaves and bring your headphones closer to the Bluetooth device.

How do I charge QuietComfort 35 Wireless Headphones?

QuietComfort® 35 headphones can be charged using the USB cable supplied in the box and plugging it into a USB port on a computer or a wall charger (sold separately). Allow up to 2.25 hours for the headphones to fully charge. Once it is fully charged, the battery indicator light will turn green.

How long will the battery stay charged?

QuietComfort® 35 headphones use a lithium-ion rechargeable battery that stays powered for up to 20 hours while using the headphones wirelessly and up to 40 hours for wired use.

Can I listen to music when the battery runs down?

Yes. These headphones allow users to continue to listen to their source even if the battery power is depleted. However, without power, neither active noise cancellation nor Active EQ is able to function.

Can I charge QuietComfort 35 Wireless Headphones from my PC/Laptop?

Yes. QuietComfort® 35 headphones come with a USB cable that allows the headphones to be charged from your PC or laptop. Please note that the PC or laptop must be on and awake in order to charge over USB.

What are the buttons for on the back of the right earcup?

The larger middle button is the multi-function button. It initiates play/pause and other track controls for videos and music, answers and ends calls and can also initiate voice commands such as Siri or voice dial. The buttons on either side of the multi-function button are volume +/- buttons. They allow you to easily adjust volume in an intuitive up/down vertical orientation.