Changes to conditions of entry to the store as of the 11th of October

Heos 90 Day Guarantee


(1st of November 2016 until 31st of January 2017)

We invite you to experience HEOS for 90 days without any risk! We’ll be amazed if you don’t love it, but in the unlikely event you don’t - just bring it back to the participating retailer where you bought it within 90 days for a refund. Simple!

The following terms and conditions apply:
  • Program is valid on HEOS 1, HEOS 3, HEOS 5, HEOS 7, HEOS AMP, HEOS LINK, HEOS HomeCinema purchased between 1st of November 2016 and 31st of January 2017.
  • Valid only for purchases made via an Authorised Australian HEOS dealer listed at
  • Ninety Days Money Back Guarantee commences from the date of the actual product purchase.
  • A customer should contact HEOS support on (03) 8542-1166 or email in the event of any issues in order that an attempt to rectify them can be made.
  • If you are not truly amazed with your HEOS purchase, products are required to be returned to the retailer where they were originally purchased.
  • The retailer is responsible for issuing any refund to the customer.
  • Proof of purchase / receipt must be made available for verification in order for the retailer to accept the product for return.
  • Products must be returned in the original packaging and packaging must be in good condition (i.e. not damaged)
  • Product should be not damaged (scratched etc.) and in ‘As New’ condition.
  • All product accessories must be returned in ‘As New’ condition.
  • All costs of the product return to the retailer, such as mailing, courier, etc. must be paid by the customer.
  • When compliant with all criteria mentioned above, the customer will get a full refund at the original sale price.
  • This promotion is in addition to any other warranty or return rights applicable

For questions contact the Australian HEOS distributor, QualiFi at the following address:
24 Lionel Road Mount Waverley VIC 3149 or email

For questions contact D&M Europe at the following address:
Beemdstraat 11, 5653 MA Eindhoven, The Netherlands or email

DISCLAIMERS: QualiFi shall not be liable for any loss, damage or injury of any nature howsoever caused, sustained by any Participant under this promotion. QualiFi shall not be liable for any failure to fulfil this offer where such failure is caused by any unforeseen circumstances amounting to force majeure being an event(s) which, without the fault of either party, renders performance impossible or incapable of satisfactory execution. QualiFi reserves the right to void, amend, and/or change this promotion at any time and change the conditions without incurring any liability whatsoever.

LAW AND JURISDICTION: These terms and conditions and any disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws of Australia and will be subject to the non-exclusive jurisdiction of the Australian courts.